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Testimonial – Karen’s Bethesda Bathroom | Signature Kitchens Additions & Baths

Transcripts

Gary My name is Gary Case, owner of Signature Kitchens, Additions and Baths. I'm here hanging around the bathroom with Karen again.

Karen, How are you?
Karen Good.
Gary Good to see you again.

Karen, I'm always curious. We kind of lose touch with this as we get rolling along and do your bathroom. Do you remember back, the bathroom you had originally? What was wrong with that bathroom?
Karen It was ugly. Had a giant tub that took up half the space, and it was ugly.
Gary How long ago did you buy your house?
Karen We bought in about three and a half years ago.
Gary So really it was, you were unhappy with it when you bought it?
Karen Yes. We knew it was something we'd have to do.
Gary OK. So you, you have this bathroom that's ugly, you don't like it and you kind of put up with it for three years. Before you came to us, did you have a vision of what you wanted the bathroom to be?
Karen I knew that I wanted to move the washer/dryer up here. Because with the giant tub that we had, I knew there'd be space.
Gary I remember that tub. It was huge.
Karen It was huge.
Gary It was like a 1960s, let's have a party tub.
Karen Yeah. Exactly. And we didn't party in it. [laughs] You couldn't even fill it up with the hot water heater. I don't know why those people had it.
Gary Didn't even work, did it?
Karen No, I think it worked. Yeah.
Gary It was pink?
Karen Yeah. It was a beautiful bathroom. I don't know why redid it...

So I just kept tearing pictures out of magazines for a while and I went in and talked to Joe and he showed me some of your cabinet selections and the floor that I wanted you guys had too. So then he came out and measured it...
Gary It's a pretty floor.
Karen Yeah. And I said I only wanted one thing, I want to tall cupboards. I wanted a shower that I could actually stretch and wash in, bigger than our other one. So it turned out great.
Gary It's awesome. Absolutely awesome. And so it was the design all came together for you. We implemented the design. And then you had two of our crew members in here. You had William and Marvin, did most of this work. What'd you think of William and Marvin?
Karen They were always here on time, very punctual. If they had any question, they wouldn't do something without checking with me first. So that was nice from that perspective that they just didn't go ahead, and have me walk in and go -- wait a second...
Gary Did they leave the bathroom... Actually, the house. If you think about it, we're working in your bathroom, they had to come through your whole house.
Karen Yeah. They put stuff down, and...
Gary They kept your house nice and neat and clean?
Karen Yeah.
Gary You felt like things were respected?
Karen Yeah.
Gary OK, good.
Karen Yeah. They would just close the bathroom door and be trapped in here all day. [laughs]
Gary You have two great dogs.
Karen Yeah. Well, they would try to keep the dogs out. But...
Gary So you're enjoying your bathroom?
Karen Yes. We love it.
Gary You're happy?
Karen Yes. Happy.
Gary Thanks Karen.
Karen You're welcome Gary. Thank you.

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