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Client Testimonial – The Rustagis | Signature Kitchens Additions & Baths

Kitchen Remodel Testimonial

GaryMy name is Gary Case, I'm with Signature Kitchens, Additions and Baths. And I'm here with Nara and Sumon Rustagi, who recently had their kitchen redone. And they were kind enough to have me come back over and spend a little bit of time talking about their kitchen remodel.
NaraOne of our friends said that this is the most beautiful kitchen he had ever seen. Honestly.
GaryYou're kidding me.
NaraHonestly, yes. No I'm not.
SumonShe said you must have spent more than what people spend on a condo to get the kitchen redone.
SumonThose were the exact phrase.

Most of our friends who have visited, they have been very excited to see the kitchen, especially the floor.
GaryIt is a pretty neat floor. We've done a couple of cork floors and I think this is probably the one that's turned out the absolute best.

One of the things that was really unique about this kitchen is that the original layout was probably, what, a little bit longer, a little bit wider than your ability to touch two walls, maybe nine feet.

So what we ended up doing is we moved into the garage two feet, and that two feet made all the difference. You know. That and this grade arch that you had into your family room, which was just, I mean, a phenomenal, a phenomenal look what you have duplicated in other locations. And it makes the whole house completely open. It's really quite amazing.
SumonThe time you spent on showing how it would look, with different types of arches...
GaryWith the computer rendering.
SumonYeah. That was another decision point.
GaryAnd what did you think of the overall craftsmanship of the guys at Signature Kitchens, Additions and Baths?
SumonBoth, it was very good in terms of the workmanship, and more than that, as someone had said, the customer service aspect of it, that if something needed to be fixed, they didn't say -- we have already done it.

For example, when Chuck made additional holes for that, they had to paint the whole thing again, because they had already painted it, but they didn't say...
GaryThey were fine with that and they just went about their business and got it done.
SumonYeah. I mean, one is doing it, the other is...
NaraDoing it happily.
SumonDoing it be happily. And they did it happily.

And same thing like when this thing was six inches closer. And I asked you that -- this seems close -- even though that was the design we had approved, which was three feet.
GarySo even though... Because you get into it, I mean, you don't really quite know on paper what the net-net result is going to be.
NaraYou don't see it visually.
GarySo you might want to do some modifications on the fly.
SumonAnd you didn't say -- no, now it's another two hours or half a day's work and this would be x dollars or whatever.
GaryActually I brought that invoice...
Sumon[laughs] I mean it was... As I said, it's doing it, and then doing it happily. And that difference I think made the difference in terms of how I would see Signature Kitchen.
GaryWell, thank you. I appreciate it.
SumonThank you.

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